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Electrical fire

An electrical fire at the Palmerston North City Council on Monday left four people stranded in an elevator and sparked a mass evacuation.

The firs started at an electrical switchboard in the basement of the administration building on The Square and required six fire engines to bring it under control.

Acting mayor John xxx, who is filling in while Heather Tanguay is at Coronet Peak, says the power went off and staff members were expecting the generators to come on.

"They didn't come on and then the fire sirens started," he says.

"It quickly became apparent that this wasn't a fire drill, this was for real."

Four people were trapped in the elevator, but were able to be rescued quickly and more than 300 people were evacuated from the building.

No one was injured in the firs, he says.

"There was a huge amount of black smoke coming up from the basement area, so certainly it could have been worse."

Palmerston North Fire Station senior station officer Ian King says the blaze started in the basement at an electrical switchboard and required four-and-a-half hour involvement of firefighters after the call was received at 9.15am.

"Because the smoke was so black and thick, our guys took a beating going down to the basement'" he says.

Though the structure of the building was not damaged, the repair bill would be "quite substantial because they'll have to do the rewiring", he says.

He says it is unknown whether the fire was caused by a fault in the electrical switchboard and an investigation is underway.

Council environmental protection services head Wayne Jameson was evacuated from the fifth floor when the alarm sounded.

"It's going to be work from home and work from cellphone for the next few days, " he says.

"The joy of working from computers means you can't get anything from your system."

Mr xxx says the event was "certainly a surprise.

"That building's been there for 30 or 40 years and I don't know of a situation like this before."

He says at the time of The Guardian's deadline, council call centre staff members were operating out of a temporary site and there was a "massive disruption to services".

"We are appealing to people this week to please call the council only if it's really necessary because the staff are working hard to process what they can process within quite significant restraints," he says.

Mr xxx says the running of the city was not affected and infrastructure is operating as normal. The customer service centre is expected to reopen to the public today.